Poor service & archaic processes

<p>I wanted to re-connect my dstv. I don't owe MultiChoice any money and all I wanted was to switch to another package, pay for the service on the internet, and get my service reconnected. First time I was put on hold for 10 minutes, I eventually gave up. I phoned back and was then told I had to make an EFT, FAX proof of payment to them and only then would my service be reconnected.</p> <p> </p> <p>Common MultiChoice, this is 2016!! Faxes, REALLY???? Surely your system can generate an electronic invoice, allow me to pay on the internet via CC after which my system will be reconected? I have done all of this in the past, why not now????</p> <p> </p> <p>No wonder you are losing customers by the 1000's. Nonsense like this and the rip-off of almost R1000 per month for HD Premium on PVR....</p> <p>Another month you will not see a cent of my money!</p> <p> </p> <p>I will try again next month and see if you are prepared to give a decent service....</p>