Poor Service!!!!! and you must pay for it

My Dstv account is a total mess, I must pay more than whats been advertised per package per month. The next due date for my next payment is 28 January 2018 but my dstv is been cut off. Dstv does not even respond to complaints ( no complaints department on there website only away of phoning the untrained *********** "customer care" department and there branch manager is hiding away if you go to the branch. POOR!!!!POOR!!!!