POOR service and useless agents

i really dont know what is wrong with multi choice. i cancelled Showmax subscription, last month they did not debit for it. this month they include showmax on the premium, i reversed the premium and only paid DSTV premium, my account was suspended i called last weekend they activated and told me they escalated my case. today im suspended again i called again the agent told me she cant activate she will escalate to team leader, i requested to speak to team leader, she put me on hold for more than 20 minutes. i believer you are the only call center that does not care about their clients, i mean who put someone on hold for 30 minutes without informing them what is happening they are just waiting fir you to hang up.