poor service and unprofessional of manager

I have write a review on the 1st as my subscription was disconnected and they asked me to send prove of paymen and i did and they connected my service. Sandile Mathonsi apologized and asked me to send proof of payment on his account as well i did that but now they disconnect it again they said i must pay R99 which i dont know what is it for except if maybe dstv is now played weekly if so they have to update us i am really ****ed up with this bill **** they are doing and feel like Sandile is taking me for funny he does not have respect torwards customers i wanted what type of a letter he is. I am tired of using my airtime everytime to ask for connection on my services.