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Aphiwe D
1 reviews | Active since Apr 2022
30 Dec 2022, 20:20
Poor service and unprofessional customer care agents
The level of service i am receiving from multichoice is very very poor and unprofessional customer care agents, who don't know how to resolve a simple query, instead today i spoke to Mbali Mpatana who ended up dropping my call when i called with my own airtime. I sent an email to her still no response. I need answers and don't know where else to go to look for help if there is no one to assist me. This issue has been dragging for long now and multiple agents are not giving me answers.
I am considering canaceling all my services with Dstv and multichoice as i am not satisfied with the level of treatment. Multichoice is useless to the last core.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Dec 2022, 20:52Hi Aphiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Dec 2022, 20:52
Official
Hi Aphiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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Aphiwe D's updateReviewer Update
31 Dec 2022, 16:27I called in again today and spoke to Sinethemba who also failed to give me answers i requested to speak to any superior in charge and was advised they all on leave, then he decide to hang up on me.
I see this matter will not be resolved, it's about time to escalate this and report to the Ombudsmen for me to get a solution as a consumer. I am tired of always wasting my time and my airtime to get assistance. Dstv is taking me for a ride and i will not let this pass. I am really tired
I see this matter will not be resolved, it's about time to escalate this and report to the Ombudsmen for me to get a solution as a consumer. I am tired of always wasting my time and my airtime to get assistance. Dstv is taking me for a ride and i will not let this pass. I am really tired
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Aphiwe D's update31 Dec 2022, 16:27
Reviewer Update
I called in again today and spoke to Sinethemba who also failed to give me answers i requested to speak to any superior in charge and was advised they all on leave, then he decide to hang up on me.
I see this matter will not be resolved, it's about time to escalate this and report to the Ombudsmen for me to get a solution as a consumer. I am tired of always wasting my time and my airtime to get assistance. Dstv is taking me for a ride and i will not let this pass. I am really tired
I see this matter will not be resolved, it's about time to escalate this and report to the Ombudsmen for me to get a solution as a consumer. I am tired of always wasting my time and my airtime to get assistance. Dstv is taking me for a ride and i will not let this pass. I am really tired