Poor service and *******
Every other day my decoder gets disconnected, I make payments on the 25th of each month as that's when I get my salary, I've been using the same payment method however recently they saw it fit for them to suspend my service because I'm owing for the 26th, 25th was a holiday payment doesn't reflect on their side, I've sent them a proof of payment they still refuse to assist or refund me, they didn't send an sms informing to make means to pay before the 25th to their clients because they want to make more money by insisting that we pay the reconnection fee which wasn't suppose to be charged in the 1st place, I spoke to a Zinhle who made me stay on the line for more than 30min, I want money back I wont be needing the service anymore.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Dec 2022, 13:28Hi Nokulunga,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Dec 2022, 13:28
Official
Hi Nokulunga,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
09 Jan 2023, 10:58Its been over 2 weeks every other day I need to call to have my decoder reconnected only for it to get disconnected after a couple of days, absolutely no one from dstv has called me regarding my complain instead I have been disconnected AGAIN, thank you for your pathetic service!
's update09 Jan 2023, 10:58
Reviewer Update
Its been over 2 weeks every other day I need to call to have my decoder reconnected only for it to get disconnected after a couple of days, absolutely no one from dstv has called me regarding my complain instead I have been disconnected AGAIN, thank you for your pathetic service!