Poor service and ******* / poor quality DSTV decoders

<p>Our explorer started to give trouble, after traveling to Randburg to have it swopped out, we got home and this morning we have the same problem in that the harddrive does not work. I am a pensioner and have to pay to get to Randburg to have the useless FRED exchanged.</p> <p>We are forced to use the FRED and we are forced to accept it. The sad part is, we as consumer must just except and pay for the ******* pushed onto us from Multichoice.</p> <p>Can someone advise me if this is a case to take to the consumer counsel?</p>