Poor Service and Robbing Customers

Issue 1. I received an sms stating that I have been handed over to ITC-BA for an outstanding amount of R147.66. ITC-BA has an open file from Multichoice but according to Multichoice they do not have an outstanding account for that amount. I was informed by Tebogo that I should go to a multichoice office and ask them for a letter which I must then send to ITC-BA to clear. Multichoice should be doing this. This is not the first time that this was done. <br> Issue 2. Whilst querying the above, I was informed that I now owe R25 for box office even though there is no active subscription and no record of the R25. I was told they have to now go and swift through records but it will be easier if I just pay them.<br> Issue 3. My decoder insurance was cancelled without my knowledge or consent. Now when I try to re-instate it I am told that it can not be done because the decoder is too old. The insurance should not have been cancelled in the first place. <br> I have no statements or letter of any of the amounts being demanded by them or the cancellation. I have lodged complaints 4 times and to date have received no response.<br> When I called in, I was told the case is being escalated to a manager