CM
Clemantia M
1 reviews | Active since Feb 2018
28 Feb 2023, 06:28
Poor service and response
DStv still has not cancelled the contract that they signed me up for without my consent. My services can not be reactivated due to this contract I have no knowledge of.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Feb 2023, 07:30Hi Clemantia Moloi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Feb 2023, 07:30
Official
Hi Clemantia Moloi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
CM
Clemantia M's updateReviewer Update
02 Mar 2023, 22:20Greetings
Thank you for your response. May I get a call back again please I need clarification in terms of of payment structure going forward as I have 2 decoders on this account. I also need to have insurance cancelled on the 3rd decoder.
Thank you
Thank you for your response. May I get a call back again please I need clarification in terms of of payment structure going forward as I have 2 decoders on this account. I also need to have insurance cancelled on the 3rd decoder.
Thank you
CM
Clemantia M's update02 Mar 2023, 22:20
Reviewer Update
Greetings
Thank you for your response. May I get a call back again please I need clarification in terms of of payment structure going forward as I have 2 decoders on this account. I also need to have insurance cancelled on the 3rd decoder.
Thank you
Thank you for your response. May I get a call back again please I need clarification in terms of of payment structure going forward as I have 2 decoders on this account. I also need to have insurance cancelled on the 3rd decoder.
Thank you
CM
Clemantia M's updateReviewer Update
05 Mar 2023, 20:29I still have not received a call back. I wanted to pay and reconnect my services. However, on my DStv app I got a message that I have a balance brought forward of over R400 which I am querying. My account has been disconnected for well over 2 months. I tried to contact your call centre for assistance but the lady who helped couldn’t give me an explanation and when I requested to speak to a manager she said I must hold which was well over 30 minutes only to put me back in the que without any communication nor an explanation
CM
Clemantia M's update05 Mar 2023, 20:29
Reviewer Update
I still have not received a call back. I wanted to pay and reconnect my services. However, on my DStv app I got a message that I have a balance brought forward of over R400 which I am querying. My account has been disconnected for well over 2 months. I tried to contact your call centre for assistance but the lady who helped couldn’t give me an explanation and when I requested to speak to a manager she said I must hold which was well over 30 minutes only to put me back in the que without any communication nor an explanation