Poor service and Reconnection

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This is nonsense debit order went through on the 7th of R455 now they cut off our service saying we didn’t pay them we can send them proof of payment. Was on the phone for almost 30 minutes with one of their consultants, she did not even assist us or have decency to call back after my airtime cut off this is nonsense really nonsense they have to reconnect us urgently or we will reverse the payment already made on the 7th of September