Poor service and not willing to assist a customer

Item: DStv (MultiChoice)
Rating: 2
Author: Bonita W

This is very very bad of Multichoice, no warning was given whatsoever regarding switching off the viewing due to \non-payment"!! We phoned this morning to ask if they could please give us until the 18th of December 2015 to pay our account and allow us to have DSTV until then"

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

12 Dec 2015, 08:51

Hello bonitak,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply12 Dec 2015, 08:51

Official