Poor Service and not taking responsibility
I am a Mutichoice DSTV customer and have a Compect Plus parkage. I have the first PVR unit and was offered a second PVR unit and a technician came to do the installation. I had been using both these units since December 2017 and making payments without any issues. I has also canceled my Showmax accout from being paid through the DSTV account.
In the month of May 2019 I recieved an sms that I had not paid my bill but was ignore it if payment had been made so I did. However I woke up on a Saturday to find that the service was disconnected.
I made contact with DSTV and they said I had two accounts and after a long call it was found that the second accout was made in error. The part of reconnecting my two PVR units was now an issue as it was said because there is no heartbeat cable they will no longer work. This did not make sense as I had been using them for over a year with no issues.
Still after I recieved multiple calls it was said I must pay for a technical person to rectify issues that were done at installation and I refused that must pay for the technician. The second PVR has since not been working and their customer service were not willing to assist. Others would say there was no need for a heart beat cable and did attempt to make it work but it would stop after a couple of minutes. Even with this others would then say I still need to pay for the technician.
The service I have recieved from Mutichoice is bad and the word does not even come close to stating the bad service provide. It's all about pushing the blame to the customer and looking for ways to get more money out of us customers.
Today I called because the only work PVR in the house did not have PVR functionality. I am against confronted bybincompitance and rude agent on the other side of the line stating that I have not paid for the function. When explaining that the 77.00 is only due end of August I am told they will not activate unless I pay the 77.00.
I explain that it means I must terminate the call and that will mean I will have to call back and this is at a cost form myself. It was an irrelevant issue for them.
I then ask how it came about that there is this shortfall only to be told I'm still charged for extra view and Showmax while I had canceled this. They can not explain why I was being changed for services that I was not receiving.
1. The service I have received is bad. 2. It's clear that the intention is oy to get the money but not willing to provide assistance when needed. 3. The call center agents need to be given more traing as they are rudd and lie about having solutions which they never deliver. 4. Pushing the blame to the customer is their only solution to technical difficulties, incompetence from their technical service and running away from taking responsibility of their errors