NL
Neville L
1 reviews | Active since Dec 2016
07 Sept 2021, 14:58
Poor Service and No Phone Calls
I have been with DSTV for I am sure over 20 years. Last year I took out a special where I paid a fixed R829 for 2 years with no escalation. I now want to upgrade my Decoder to another Special they have - R899.00 fixed for 2 years. This includes a decoder, dish, and LNB switch and free installation. To my utter surprise, they now want to credit check me and want pay slips etc - all for R70.00. They don't seem to want to phone me either. I can only say that this type of service if rather poor, considering I have been a loyal subscriber for over 20 year and never missed a payment as it's done via debit order. I am sure they would cut me off very quickly if I never paid. See reference numbers - *** and ***7 and ***8
Helpful (0)
Replies (3)0
Replies (3)NL
Neville L's updateReviewer Update
09 Sept 2021, 17:17Despite having rep**** and yes, I received about 4 phone calls re the same problem, all seems to have been fruitless. As per the extract below, this is what has now transpired.
"Please note a new application was processed as the old one was not completed which is the reason why there is a delay , kindly accept our sincere apology in this regard"
All they seem to do is apologise, but not much happens. I was told that I would have the decoder by Thursday - this has come and gone due to the above. Nomonde was very good but now all has fallen flat. I have sent *** no less than 3 emails to which I have not had the decency of a reply. I have also requested a phone call but nothing happens. I will phone later (after 19h00) and lets see what happens - again I would guess not much except and apology. Come on DSTV / Multichoice - do what you should be doing and provide a decent service.
"Please note a new application was processed as the old one was not completed which is the reason why there is a delay , kindly accept our sincere apology in this regard"
All they seem to do is apologise, but not much happens. I was told that I would have the decoder by Thursday - this has come and gone due to the above. Nomonde was very good but now all has fallen flat. I have sent *** no less than 3 emails to which I have not had the decency of a reply. I have also requested a phone call but nothing happens. I will phone later (after 19h00) and lets see what happens - again I would guess not much except and apology. Come on DSTV / Multichoice - do what you should be doing and provide a decent service.
NL
Neville L's update09 Sept 2021, 17:17
Reviewer Update
Despite having rep**** and yes, I received about 4 phone calls re the same problem, all seems to have been fruitless. As per the extract below, this is what has now transpired.
"Please note a new application was processed as the old one was not completed which is the reason why there is a delay , kindly accept our sincere apology in this regard"
All they seem to do is apologise, but not much happens. I was told that I would have the decoder by Thursday - this has come and gone due to the above. Nomonde was very good but now all has fallen flat. I have sent *** no less than 3 emails to which I have not had the decency of a reply. I have also requested a phone call but nothing happens. I will phone later (after 19h00) and lets see what happens - again I would guess not much except and apology. Come on DSTV / Multichoice - do what you should be doing and provide a decent service.
"Please note a new application was processed as the old one was not completed which is the reason why there is a delay , kindly accept our sincere apology in this regard"
All they seem to do is apologise, but not much happens. I was told that I would have the decoder by Thursday - this has come and gone due to the above. Nomonde was very good but now all has fallen flat. I have sent *** no less than 3 emails to which I have not had the decency of a reply. I have also requested a phone call but nothing happens. I will phone later (after 19h00) and lets see what happens - again I would guess not much except and apology. Come on DSTV / Multichoice - do what you should be doing and provide a decent service.
NL
Neville L's updateReviewer Update
11 Sept 2021, 09:41Just as I thought - again no replies to emails or acknowledgem,ent of receipt. This is simply not good enough from Multichoice. The following staff just ignore my emails - *** as well as Nomonde, who despite my plea to reply simply ignore me as well. To crown it all, two friends have had this special installed and neither one was "credit vetted" I would like to know why I was. If I do not pay you have the facility to simply cut me off, so why all this nonsense.
NL
Neville L's update11 Sept 2021, 09:41
Reviewer Update
Just as I thought - again no replies to emails or acknowledgem,ent of receipt. This is simply not good enough from Multichoice. The following staff just ignore my emails - *** as well as Nomonde, who despite my plea to reply simply ignore me as well. To crown it all, two friends have had this special installed and neither one was "credit vetted" I would like to know why I was. If I do not pay you have the facility to simply cut me off, so why all this nonsense.
NL
Neville L's updateReviewer Update
14 Sept 2021, 08:49Still waiting for a reply. When can I expect one?
NL
Neville L's update14 Sept 2021, 08:49
Reviewer Update
Still waiting for a reply. When can I expect one?