BK
Bongiwe K
1 reviews | Active since Mar 2012
19 Apr 2023, 12:38
Poor service and money *****ing tactics
I viewed my DSTV statement and noticed that Showmax subscription was added to my bill....I don't watch showmanax nor did I subscribe to it...I called the call center twice and my call was dropped twice by the agent, first I spoke to Thuli then Vuyokazi..both of them cut the call without even resolving my issue...Thuli placed me on hold and never came back....Vuyokazi didn't even take my details....I'm disappointed by the poor service and how DSTV decided to add showmax without my consent....this to me is unacceptable.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Apr 2023, 12:52Hi Bongiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply19 Apr 2023, 12:52
Official
Hi Bongiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
BK
Bongiwe K's updateReviewer Update
19 Apr 2023, 13:02Another agent of yours by the name of Asamahle, called me back and told me that because I downloaded MyDSTV then showmax was added and the can't reverse the charges and that it was done in September 2022 which doesn't make sense to me...how is my downloading your app to view my balance results in me getting other things that I didn't subscribe to? And again She put me on hold and the call was dropped again.
BK
Bongiwe K's update19 Apr 2023, 13:02
Reviewer Update
Another agent of yours by the name of Asamahle, called me back and told me that because I downloaded MyDSTV then showmax was added and the can't reverse the charges and that it was done in September 2022 which doesn't make sense to me...how is my downloading your app to view my balance results in me getting other things that I didn't subscribe to? And again She put me on hold and the call was dropped again.