POOR SERVICE AND LACK ON KNOWLEDGE IN STAFF KNOWING PROCESS OF RECORDED CHANGE

The level of incompitance at DSTV is beyond measures the right hand doesnt know what the left hand is doing. I needed a simple change for one of our decorders to be transferred from my husband to my name as we use my name for the other property, but the idiots there dont know the process. the whole day on 17 July they did not inform me that the insurrance has to be cancelled of hubbies name before adding it to my name. ok then that was done the Sunday as Saturday there was no joy in this information being given. Then the decoder insurance has been cancelled they telling me to wait 72 hours to have the stupid thing on my name when we are married in community of property and they don't even mention refunding me for the non operational days since Friday as my toddler has no access to TV. I am so ****ed right now as they don't know their own processes. What can be so difficult in transferring ownership between a married couple if it was a stranger yes to avoid costs ect,,,,,, but hey the cost is in one pocket here.

Really not happy at all...........very frustrated to have a toddler asking for TV and there is nothing, but they said nothing on email until I had to call in today since they are mute and they still had a nerve to send me a survey to do on what service exactly! all Hlengiwe and Yvonne that assisted from DSTV Help empty heads the whole lot of them: