1 reviews | Active since Sept 2010
Poor service and lack of product knowledge
I tried to use the DSTV online chat service for support after experiencing issues on the DSTV Now and Explora CatchUp. Tshepo who I was chatting to unfortunately knew very little about the product offering and I had to teach him a few thinks about the Explora. He also couldn't assist as there was apparently a power failure and his Explora was not working which is very power customer service as if the operator has backup power to work than the Explora they use to do their job should also be connected to back up power.<br> <br> All I need is someone who can tell me if the problems I'm experiencing on my Explora is the norm or should I be taking my Explora in for a replacement.<br> <br> I can send a transcript of the chat via email if necessary.
Thank you for taking our call today. Please accept our apology for the delayed response and the poor customer experience.
As discussed, your signal strength and quality has to be above 95% to access the DStv Catch Up titles and BoxOffice titles.
Regarding your Catch Up titles, please send us the list of episodes you missed for further assistance. This feedback will be forwarded to our programming department for further investigation.
Once again, thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. Please accept our apology for the delayed response and the poor customer experience.
As discussed, your signal strength and quality has to be above 95% to access the DStv Catch Up titles and BoxOffice titles.
Regarding your Catch Up titles, please send us the list of episodes you missed for further assistance. This feedback will be forwarded to our programming department for further investigation.
Once again, thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah