Poor service and lack of communication with customers

<p>Two years ago I took out an explora plan with dstv.A year ago my service was cancelled for the first time ,their response was I never paid for 3 months.I have never heard of any customer being able to watch dstv for 3 months without paying.I paid the amount owing to reconnect my service.We then paid in cash ,however 2 months ago my service was disconnected again after we paid every month via fnb application.Required why my service was cancelled agian.The response was that they took the money to cover the outstanding explora plan,since I opted more then a year ago not to pay via debit order no payment for the explora plan went off.I then asked who gave them the right to use my money as they feel and that they should've made contact with me first before they do anything ,they said the payment plan take preference.This morning my account agan suspended after payment was made 25 november.I want my account re activated and im not going to make endless calls to have my account re activated .I demand an apology for their ****py service or I will take legal actions</p> <p>Customer number ********** 7</p>