aK
angelinah K
1 reviews | Active since Aug 2015
14 Apr 2016, 18:00
Poor service and inefficiency
On the 23/03/2016 I called Multichoice to request a downgrade to compact I was adviced that it will be effective from 27/03,on the 24/03/2016 I called again bcz my second decoder((HPV)code P*** smart card no:*** has been disconnected no extraview but I've paid for everything,I was told that the matter has been handed over to client servive department ever since haven't had any responce I further called on the 29/03/2016 my decoder still not working only showing 100 channel when trying to chance channel error16-4 appears.the only decoder playing is my Explora ,can someone attend to this matter pls or cancel my contract bcz in not getting value for money.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Apr 2016, 13:33Hello DP27HRGP,
Please note that according to our telephonic discussion the query is now resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Please note that according to our telephonic discussion the query is now resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
DStv (MultiChoice)'s reply15 Apr 2016, 13:33
Official
Hello DP27HRGP,
Please note that according to our telephonic discussion the query is now resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Please note that according to our telephonic discussion the query is now resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil