Poor service and incorrect billing

I am multichoice / dstv customer who is on a 24 month price lock package for few months now. I usally pay R 499.00 on monthly basis through a debit order on the 20th of each month.

On the 20th of september 2019 an amount R 697.69 was debited and then called the call centre to enquire about the extra amount. i advise the agent that i am going to pay R 500 through EFT in order to reverse the R 697.69 that will be able to cater for my other debit orders.

she guided me on the absa internet and i gave me their banking details.I got an error on the account number slot, she then called het team leader who gave me the same details.

I made the payment but she advised me that the payment is not reflecting,i have spent 3 hours on the call and sending my proof of payment to them. ( *** and *** )

The team leader ( waajidah ) was so pathetic she could even listen to what i was saying.i had to repeat several times and she could not trace my proof of payment and she was so arrogant. i have asked for her direct email in order to send my proof of payment she bluntly refused.

i then spoke to her manager Samatha who could even assist me with tracing of my funds.

The consultant ( customer service department ) was clueless and she called her Team leader Waajidah Pather who was even worse.

i have not recieve any update regarding my money or anything.

jacob Madauri

***