POOR SERVICE AND *********** STAFF

I phoned the Multi-choice call centre on the 26 October to enquirer on how much i had to for my account to be reconnected, i spoke to one of the agent( an African guy) who i must say was unfriendly and ****led over the phone, we couldn't even hear him properly , he gave us the wrong reference number and we made a payment , hoping that the our subscription would be reconnected immediately ..... We phoned the customer care line again informing them that a payment was made or done however we are still not reconnected and the said to repeat the ref number that was used to make payment , i told her and she told me it was incorrect which made me even more upset because we asked the agent to repeat the ref number and he gave the same wrong reference number , nonetheless we were asked to send proof to *** R 600 of which we did but still they said they can't trace the proof of payment even after i had sent emails to them. This is so frustrating as they keep disconnecting me after every 2 days . We pay this stupid multi-choice for repeat stories and movies and they fail to trace a payment which was done incorrectly because of their *********** staff . I made another payment of R500 to today and to my surprise i was told i need to pay a R1000.

can someone please sort of this mess, i have wasted my airtime calling your call centre and i keep to be going in circle.

THAT GUY SHOULD BE FIRED

irate customer ***