Poor Service and *********** employees

I paid my explora premium subscription electronically on time on 15/02/2015. The bank, FNB, notified me that there was a system error with references. On 18/02/2015 I contacted multichoice because my account was suspended and I sent Cynthia Chauke and [Email Removed] proof of payment. They still disconnected. On 19/02/2015 I called the call centre at about 18:30 I was told their system was down and must try them after an hour, I called back at 19:22 and was told people who could help me left at at 19:00. I asked for the supervisor, Denise, who refused to help me reconnect and actually wants me to pay R50 connection fee despite the fact that I have already paid on time and sent 2 proofs of payment. Why must I pay R50 when my money is already in the account of Multichoice. Will I be discounted for the period I am disconnected?