Poor Service and *********** agents

Poor Service and Incompantency I had bought and installed a DSTV Expolra in June 2020 and by far it has been the worst mistake of my entire life because I thought this would bring nothing but joy to my family, having the pleasure to pause, rewind etc and I had installed extra view, on initial contract with DSTV I was advised that PVR function will cost me R100 extra from my package and the Extra View function will be free as I have PVR...for the past 6 months they have been charging me R100 extra and every time I call their call center agents advise that they will look at my financials and resolve the issue as it's a system issue, still to date this matter has still not being resolved. The Fact that When you call the contact center there is no Reference number we are given as customers is absolutely pethetic as every month I have to explain my situation to different agents, I'm considering to cancel my subscription with this company and move to a different company.