Poor service and frustrated with Dstv

Hi there been off the phone about 2 minutes ago regarding my account. I have done an pre-payment on the 01st February 2019 for the amount of R520.00 as per sms. The same day they have suspended my dstv. On Friday the 01st February I have spoken to Veronique Wilson who I also e-mail my proof of payment. She verbally confirm she received the proof of payment. Then I was connected. Last week on Friday the 08th again I was on the phone and resend an e-mail to Veronique Wilson which I am still waiting on response. This morning 11th February my dstv was suspended again. Was on the phone I am still waiting for an supervisor to contact me regarding an consultant who made it about himself instead of presenting the company and he hang up. I have phone again and then I was said to resend the proof of payment to ********** they have acknowledged payment thank. Now earlier I received an sms saying I owe R147.08 I. Order for me to continuing viewing. So why is my dstv suspended why am I owing money by law payment should be done before the 7? Why does the consultant make it personal and not understanding why I am a frustrated????