Poor Service and financial asssitance.

I contacted Multichoice on the 13th of July 2023 to reactivate my account. I also said i want to pay upfront until end of October 2023, and they gave me an amount (R3175.74) i need to pay. I made the payment with all my customer details. I have since the 13th, been disconnected 5 times. Every time, i have to give them the proof of payment, Then, it turns out, they created 2 accounts, and the payment was allocated to the incorrect account. this was allegedly fixed by agent number 3, on the 16th of July. I then had to call in again due to disconnected services on the 22nd. This person then also allegedly fix the issue. 3 Days later (25 July) and my services are disconnected again and now multichoice wants R625 more to reconnect the services. I had a decoder account, i wanted streaming services added to that account, but apparently Multichoice is to *********** to understand that fact. So now I'm talking to the 5th agent and providing the same details and same proof of payment. I can guarantee that I'll be on the phone with Multichoice again in 3 days time for disconnected services. Each time, i also tell the agent i hope DSTV will add the disconnected days to end of my term, but doubt that as they can't even keep my normal service connected.