Poor Service and feedback

I am having a issue with my decoder for 2 days of which the helpdesk has done things or tried to change/activate my services. From their side I was informed that there is a problem with the system and that I should wait for half an hour then again for another 2 hours the whole weekend was messed up because we could not watch tv and also no FEEDBACK was received no one called back to check and the problem is still persisting. Saffiera Breidel Mobile phone: ********** 145 16 Dukes Avenue Windsor West S/N. U ********** 22 Smartcard No. ********** 886 Customer No. ********** 1 I downgraded my package to COMPACT which should be activated again but it is still not working and giving a error that my account is inarrears.