Poor service and failure to deliver service

REQUESTED FOR AN UPGRADE ON THE 1ST OF AUGUST, THEY FAILED TO UPGRADE AND TO DEBIT MY ACCOUNT AS PER NORMAL MONTHLY AGRREMENT THAT THEY WILL DEBIT EVERY 2ND OF THE MONTH, I CALLED IN TO REQUEST THEM TO DEBIT ON THE 3RD THE DEBIT WENT THROUGU BUT TO DATE 9TH AUGUST THEY STILL HAVEN'T UPGRADED MY PACKAGE AS REQUESTED, CALLED IN AGAIN TODAY AND THEY TOLD ME AM STILL NOT UPGRADED, THEY MADE ME HOLD AS USUAL AND THEY CAME BACK TO SAY THEY UPGRADED ME BUT UNFORTUNATELY I STILL CAN'T VIEW THE PACKAGE I UPGRADED TO. THEY SAY THERE'S NOTHING THEY CAN DO AND I MUST WAIT TILL TUESDAY, I HAVE LOST COUNT OF HOW MANY TIMES I HAVE CALLED THEM TO RESOLVE THIS AND HOW MANY CALLS THEY MADE TO ME TO ASSURE ME THAT AM ON THE CORRECT PACKAGE BUT TO MY SURPRISE WHEN I GET HOME FROM WORK IT WAS NEVER THE CASE. THIS IS NOW OVER A WEEK AND THE ISSUE HAS NOT BEEN RESOLVED. AM BEYOND DISSAPOINTED AT THIS UGLY POOR SERVICE SIS MULTICHOICE!!!