POOR SERVICE AND EXTREMELY UNHAPPY CUSTOMER !!!!!

I have received an SMS early September 2019 stating that If I upgrade to the "Family" package before the 02nd of October my package will automatically be upgraded to the "Compact" for 30 days.

I have then tried to do so online several times as the SMS stated that this upgrade should be done online however I was unable to do so via mobile, computer and even via the WhatsApp option.

I called the DSTV call centre for assistance however the agent whom I spoke to was so unhelpful and was not even aware of the campaign that was running and the call was just a waste of my time and airtime.

While I was on the phone with the call centre agent I asked her to guide me through the online steps as I have been struggling and wanted to understand if I'm missing any steps however this was all in vain.

The call centre agent then advised that I go to my nearest branch which I have done on the 22nd of September 2019 and again we were NOT assisted but an Escalation was logged Ref: #*** and up until today I have NOT received any feedback on this Escalation.

I was then assisted by another consultant on the same day at the branch at one of the online service computers and there we were told that the campaign works as follow: "We should upgrade to the "Family" package and once we make the payment for this package payment of R265.00 we will then automatically be upgraded to "Compact". We then did so and the following ***-144 was given.

We then made the payment round the 24th of September 2019 however a day later our package were not upgraded to "Compact" as previously advised.

I then called your call centre again on the 25th wanting to understand what's happening??? why the package have not been upgraded???

Again I was not assisted by the first agent however when I called in a few minutes later this agent assisted me, however I believe it was with the incorrect information as over this past weekend I received an SMS saying that I have R160.00 due otherwise my service will be suspended.

I then called your call centre again explaining this whole story again, which another Escalation was logged: ***-c1 and this morning 07 October 2019 my services are suspended.

I am seriously NOT happy with the service I have received from both the call centre as well as the branch.

I have been given false information and now you expecting me to pay more money than what I signed up for.

I need this matter to resolved TODAY as I have now spent so much money on airtime.

EXTREMELY UNHAPPY CUSTOMER !!!!!