Poor service and exposure of our personal details

I renewed my price lock contract with your team on 13 February, and on 20 February money was debited from my account. Today I get an error which states that a payment was not made and when I reached out to your contact center, I was informed that my subscription which was renewed for 24 months on the 13th February has been discontinued because I cancelled it which is not true as I have never spoken to you guys since Feb 13th. I humbly request that my subscription to be restored immediately with no charge to me. Please ensure your consultants are considerate of us as customers and do not place us on hold or hang up when they are unable to resolve the query.