AS
Apiwe S
1 reviews | Active since Jun 2019
10 May 2020, 12:55
Poor service and exploiting customers
Multichoice doesn't even deserve a star, *****ing money , debiting more than they should on peoples account and refusing to send you statements. They debited over R700 for 2 dstv access that cost R110 each. Even with the lockdown in place you continue crippling our finances and exploiting the poor. We pay every month, if you dont get your money you disconnect services, so how do I owe you money?
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
10 May 2020, 13:00Hi Aphiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 May 2020, 13:00
Official
Hi Aphiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 May 2020, 17:28Hi Aphiwe,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please be advised that the account was disconnected due to an incorrect package that was activated on the account.
We have activated and reversed the incorrect charges on the account.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please be advised that the account was disconnected due to an incorrect package that was activated on the account.
We have activated and reversed the incorrect charges on the account.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 May 2020, 17:28
Official
Hi Aphiwe,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please be advised that the account was disconnected due to an incorrect package that was activated on the account.
We have activated and reversed the incorrect charges on the account.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please be advised that the account was disconnected due to an incorrect package that was activated on the account.
We have activated and reversed the incorrect charges on the account.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
Best regards,
AS
Apiwe S's updateReviewer Update
10 May 2020, 17:46Thank you for your call sorry I missed it, your app says I still owe R255, please send a statement
I need to know where it comes from
I need to know where it comes from
AS
Apiwe S's update10 May 2020, 17:46
Reviewer Update
Thank you for your call sorry I missed it, your app says I still owe R255, please send a statement
I need to know where it comes from
I need to know where it comes from
DStv (MultiChoice)'s replyOfficial
10 May 2020, 19:46Hi Aphiwe,
Please check again it should have updated now.
Kind regards,
DStv: Hello Peter Team
Please check again it should have updated now.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 May 2020, 19:46
Official
Hi Aphiwe,
Please check again it should have updated now.
Kind regards,
DStv: Hello Peter Team
Please check again it should have updated now.
Kind regards,
DStv: Hello Peter Team
Best regards,
AS
Apiwe S's updateReviewer Update
10 May 2020, 19:50I have checked, thank you for resolving this issue it was really stressful.
AS
Apiwe S's update10 May 2020, 19:50
Reviewer Update
I have checked, thank you for resolving this issue it was really stressful.