MM
Mpumi M
1 reviews | Active since May 2020
04 May 2020, 08:33
Poor service and errors made by your what's app channel
Problem with our account that was created by your WhatsApp channel,left us with lots of confusions ,paying more than the service we have ,been charged for errors that were made by its WhatsApp chatbot ...we not happy about none of ur consultants are willing to rectify the matter
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 May 2020, 08:46Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 May 2020, 08:46
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Mpumi M's updateReviewer Update
04 May 2020, 17:46Thank you for your reply
k I yenda is my grandmom..it all started on 25/3 when I used your WhatsApp channel asking for how much we owing and it said 272 ,that time we were on compact and disconnected ,I paid 272 same time on 25/3 ,after I paid I asked for a downgrade to family ,which I got response that it is scheduled to the 6/4 ,fine we were connected only to find all channels were now playing ,I went back to chat to do downgrade again ,now WhatsApp channel was acting up ,I'd send msgs n it will always take me back to menu ,fine I tried calling no luck ,on 6/4 we paid 300 that time dstv wanted us to pay 900 something of which we didn't have ,after we paid 300 I DD self service chat n I explained everything to the person who was helping me at that time ,that was on 12 /4 channels were changed to family and the lady asked for a screenshot of whatsapp conversation,I sent only to find that it has cut off the date ,she then said to me she will ask not sure what department to get the whole conversation btwn myself and ur WhatsApp channel and she promised to get back to me of which no 1 from dstv contacted us,then on 29/4 we were disconnected again ,on 30 I used the same channel again asked how much we owe n it said 295 I paid it again immediately ,now we toward 6 and it tells us we owe 275 ,what's happened to all money we busy paying ? I then used ur self service chat n I spoke to Tiyisela ,and explained my story ,himself did say that something don't add up to all money we paying ,fine on 3/5 I used sane channel n spoke to kadejhaa ,that's when he explained to me that we have been paying all money cause of the upgrade that happened the time I asked for downgrade ,now the question is whose fault was it ?? As now we busy paying money that we don't understand what is it for.it's not my fault that there were miscommunication btwen myself and WhatsApp channel,hence I still say we never asked for upgrade from the beggining ,my granny can't be paying all these monies wanted ,she's a pensioner..can dstv please rectify all the confusion.
k I yenda is my grandmom..it all started on 25/3 when I used your WhatsApp channel asking for how much we owing and it said 272 ,that time we were on compact and disconnected ,I paid 272 same time on 25/3 ,after I paid I asked for a downgrade to family ,which I got response that it is scheduled to the 6/4 ,fine we were connected only to find all channels were now playing ,I went back to chat to do downgrade again ,now WhatsApp channel was acting up ,I'd send msgs n it will always take me back to menu ,fine I tried calling no luck ,on 6/4 we paid 300 that time dstv wanted us to pay 900 something of which we didn't have ,after we paid 300 I DD self service chat n I explained everything to the person who was helping me at that time ,that was on 12 /4 channels were changed to family and the lady asked for a screenshot of whatsapp conversation,I sent only to find that it has cut off the date ,she then said to me she will ask not sure what department to get the whole conversation btwn myself and ur WhatsApp channel and she promised to get back to me of which no 1 from dstv contacted us,then on 29/4 we were disconnected again ,on 30 I used the same channel again asked how much we owe n it said 295 I paid it again immediately ,now we toward 6 and it tells us we owe 275 ,what's happened to all money we busy paying ? I then used ur self service chat n I spoke to Tiyisela ,and explained my story ,himself did say that something don't add up to all money we paying ,fine on 3/5 I used sane channel n spoke to kadejhaa ,that's when he explained to me that we have been paying all money cause of the upgrade that happened the time I asked for downgrade ,now the question is whose fault was it ?? As now we busy paying money that we don't understand what is it for.it's not my fault that there were miscommunication btwen myself and WhatsApp channel,hence I still say we never asked for upgrade from the beggining ,my granny can't be paying all these monies wanted ,she's a pensioner..can dstv please rectify all the confusion.
MM
Mpumi M's update04 May 2020, 17:46
Reviewer Update
Thank you for your reply
k I yenda is my grandmom..it all started on 25/3 when I used your WhatsApp channel asking for how much we owing and it said 272 ,that time we were on compact and disconnected ,I paid 272 same time on 25/3 ,after I paid I asked for a downgrade to family ,which I got response that it is scheduled to the 6/4 ,fine we were connected only to find all channels were now playing ,I went back to chat to do downgrade again ,now WhatsApp channel was acting up ,I'd send msgs n it will always take me back to menu ,fine I tried calling no luck ,on 6/4 we paid 300 that time dstv wanted us to pay 900 something of which we didn't have ,after we paid 300 I DD self service chat n I explained everything to the person who was helping me at that time ,that was on 12 /4 channels were changed to family and the lady asked for a screenshot of whatsapp conversation,I sent only to find that it has cut off the date ,she then said to me she will ask not sure what department to get the whole conversation btwn myself and ur WhatsApp channel and she promised to get back to me of which no 1 from dstv contacted us,then on 29/4 we were disconnected again ,on 30 I used the same channel again asked how much we owe n it said 295 I paid it again immediately ,now we toward 6 and it tells us we owe 275 ,what's happened to all money we busy paying ? I then used ur self service chat n I spoke to Tiyisela ,and explained my story ,himself did say that something don't add up to all money we paying ,fine on 3/5 I used sane channel n spoke to kadejhaa ,that's when he explained to me that we have been paying all money cause of the upgrade that happened the time I asked for downgrade ,now the question is whose fault was it ?? As now we busy paying money that we don't understand what is it for.it's not my fault that there were miscommunication btwen myself and WhatsApp channel,hence I still say we never asked for upgrade from the beggining ,my granny can't be paying all these monies wanted ,she's a pensioner..can dstv please rectify all the confusion.
k I yenda is my grandmom..it all started on 25/3 when I used your WhatsApp channel asking for how much we owing and it said 272 ,that time we were on compact and disconnected ,I paid 272 same time on 25/3 ,after I paid I asked for a downgrade to family ,which I got response that it is scheduled to the 6/4 ,fine we were connected only to find all channels were now playing ,I went back to chat to do downgrade again ,now WhatsApp channel was acting up ,I'd send msgs n it will always take me back to menu ,fine I tried calling no luck ,on 6/4 we paid 300 that time dstv wanted us to pay 900 something of which we didn't have ,after we paid 300 I DD self service chat n I explained everything to the person who was helping me at that time ,that was on 12 /4 channels were changed to family and the lady asked for a screenshot of whatsapp conversation,I sent only to find that it has cut off the date ,she then said to me she will ask not sure what department to get the whole conversation btwn myself and ur WhatsApp channel and she promised to get back to me of which no 1 from dstv contacted us,then on 29/4 we were disconnected again ,on 30 I used the same channel again asked how much we owe n it said 295 I paid it again immediately ,now we toward 6 and it tells us we owe 275 ,what's happened to all money we busy paying ? I then used ur self service chat n I spoke to Tiyisela ,and explained my story ,himself did say that something don't add up to all money we paying ,fine on 3/5 I used sane channel n spoke to kadejhaa ,that's when he explained to me that we have been paying all money cause of the upgrade that happened the time I asked for downgrade ,now the question is whose fault was it ?? As now we busy paying money that we don't understand what is it for.it's not my fault that there were miscommunication btwen myself and WhatsApp channel,hence I still say we never asked for upgrade from the beggining ,my granny can't be paying all these monies wanted ,she's a pensioner..can dstv please rectify all the confusion.