POOR SERVICE AND ERRORS

Good day, I've never done any hello peter before but I’m at a moment where i feel DSTV is taking advantage. I have a DSTV Explora and Extra View for years now. the 2 decoders are insured, im paying R35,00 per month each, at some stage (due to loadshedding) I started experiencing issues with my connection and I end up canceled my monthly subscription after phone calls and many attempt from DSTV to fix the error. I had a balance on my DSTV account since i asked them to cancel because of not connecting. My account (then) had a balance after the cancelation and DSTV kept on deduction money from that account for insurance which was a concern because i was not asked about it, but i let it go. I tried again to connect, I called them several times to ask for help or fix the problem but nothing worked. It happened that we moved houses and i then call DSTV again for help, by then i still had a balance on my account and they tried to fix the problem for more than 6 times at the end i was told to take my primary decoder to the nearest DSTV shop which i did. I went to Festival Mall in Kempton Park and was charged R50 for them to check the decoder. I was told that there's nothing wrong with my decoder and i just need a technician to check the connection which was going to cost me since he also suggested that i buy and adapter since my decoder was an Explora. I did as he said, I brought the adapter for R850. we tried to connect but failed. i went back and the guy told me that he needs to check and will charge me once the work is done. we schedule an appointment for him to come on Saturday but he kept on telling me that he was coming until it was very late. the following day on Sunday he showed up at my gate in the morning. i was happy to see him, he connected both decoders, primary and extra view, including the extension from sitting room to bedroom. i paid him R1,300 for everything. he left all was in order until 2 weeks, we starting having issue with catchup, reward, changing channels from one to the other, forward or reversing. nothing was working. i phoned DSTV again for more than 10 times, dealing with different consultant each time. One lady managed to fix it but it was only for 2 days and we were back to step 1. nothing was working and i kept on phoning them and still nothing happened. i was then told to find a technician which will charge me again, when i told them about the guy from Festival mall and the money i paid, i was told that i need to produce proof and i was not supposed to be charged for checking my decoder, i then took a decision to cancel my subscription again, i was told that they cant since it was during the month but on the 1st of September i don’t have to pay my monthly subscription. I’m expected to find a technician and pay for the call out fee and whatever they need to fix. Why do i need to pay for another call out fee if your guys failed to do the perfect job from the beginning? The same guy took R1,300 and you expect me to pay another amount for your fault?? please don’t take advantage because you don’t have a competitor in SA. i am very disappointed and hurt. The DSTV is not playing but I still pay the insurance for the 2 decoder.