Poor Service and dishonesty from MultiChoice

My name is Fezeka Sikele. I have an price lock explorer contract with (DSTV) MultiChoice for a period of 24 months. My contract expired in 2019, September. Multichoice is still deducting the price lock contract premium. When I went to their head offices in Cape Town, on the 14 of January 2021 to enquire, the consulted who attended me, saw in the system that my contract will expire in 7 months time in 2021. When I informed her about when the contract started. She investigated and had no explanation as to why the company is still deducting the amount. She promised me to escalate the matter to their Johannesburg offices and I was promised that I will be contacted within 24 hours. Till today no one has contacted me. My reference number is: ***