Poor service and disappointed

I have a problem with dstv, I made a payment on April 7 and inserted a 6 by mistake on my reference number, then immediately called to notify them of the mistake and was asked to send proof of payment which I did , then was told they going to allocate the payment but they didn't and after 2 days my account was blocked had to call their services consultant to have them reactivate my account and this was happening every after two days for the whole of April month end they told me to pay R720 for May fees and I did but still my April payment has not been allocated and is still causing my account to be blocked and they say now they can not trace the payment I made April was asked to send proof of payment and bank statement and I did now they no longer responding to my emails I've sent a dozen of emails with no luck of being helped and called now they say have suspended my account till indefinitely because they say they can not trace the payment and was asked to go th the bank and have it reversed but the bank says they can not not reverse the payment it's the company meaning multichoice that must reverse the payment back to me so I can make a payment afresh but they say they not not reserve the payment as they can not trace it but the money it's in their company account now I'm told I need to pay again the money they can not allocate please help I've tried to get help from them consultant but they say they can't help me it's been a month and three weeks now not being able to have access to dstv meanwhile I did pay I'm not owing anything