Poor Service and debit account wrong

<p>Terrible service. Phoned in on the 3rd of May to downgrade, were your consultant confirmed the downgrade. 15May my account was debit with R489.00. Phoned on16/05/17 and Goma confirmed payment to be refunded in 24-48hours. Ref number: ********** 8-IS4. Today i phoned in and was told by Sharon it will take 7 w/days. Your consultant gave the wrong information. I need this sorted today as i have a debit order tomorrow and i want to know who is going to re-fund my for this inconvenience that’s your fault completely. Your consultants clearly don’t know what to do or how to do their job. You are quick to debit the money incorrectly but not quick to refund your loyal clients. Also what will DSTV do to keep me happy due to this fault. Utter poor service from DSTV!!!!!!!!!!!!</p> <p>Go trace your recorded phone calls as this will be justified and i want my refund reflecting in my account today!!!!</p>