Poor service and customer care

On the 14th ofAugust 2015, my Dstv subscription account was suspended due to none payment. I had setup a debit order payment with multichoice however I was not informed of an authorisation letter I was required to complete and sign to have my debit order payment approved. In order to rectify my account I called the multichoice call center number 28 times. Most of the calls made I had to endure thier pointless voice prompts at the end of which the call ended. When i did get through I spoke to a number of different callcentre agents all of whom gave me contrasting information as to how to go about paying my account and activating my subscription and failed to send me an account statement via email 3 times and after asking for a manager or supervisor the agents transfered my call from one agent to another. After making payment, I was told my account will automatically be updated, 3 hours later I still have the message on my tv screen telling me my account is suspended due to none payment. The call center still drops the call after the voice prompt gives useless information and after I've spent nearly 3 hours of time and money, I am left utterly frustrated and angered.