Poor service and confusion within multichoice

Despite the email below my services continued to be interrupted and I have made several calls and emails still no resolution.

ENQUIRY REFERENCE NUMBER : ***

Good day

Thank you for your e-mail.

We apologise for the inconvenience caused at multichoice is our mission to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.

We, at MultiChoice, have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times.

Kindly accept our sincere apologies on this regard.

Please note that the amount charged incorrectly on your dstv account has been rectified and service are reconnected your next payment is the 26.11.2019 amount of R471.71, should you experience any issues please advise when we can call to assist further.

Kind regards, Getty Dhlamini

***:986130

Show more