Poor Service and Communication

Hi I have an issue on the 19th Nov I app**** for DSTV black Friday deal explora model 3A the deal was approved, I was told they will deliver the product within 7 days, I am still waiting no one called me from the delivery company instead I was called by the installer, when I call the call center or send them an email they said product shows delivered on their system which I don't understand cause I haven't received anything from Multichoice or the courier company, they said the product was received by Hendrick whom I don't know, for the past three weeks I have emailing the multichoice help centre and the courier company On the Dot, no one is assisting they all tell me the same thing that the product is delivered and they will instruct the courier company to review and correct the address and contact number, up to date I haven't receive any positive outcome from either two companies. This is very frustrating because am not getting any help.

I Spoke to the following people via email from Multichoice.

Ntokozo Nkosi Kenneth Bapela Nkhensani Seweya Siyethemba Nkosi

Hope this platform will help me. My ID number ***..