Poor service and *****

In july I received a call from a Multichoice agent regarding a price lock deal. We discussed it and I agreed to sign up, but asking specific questions on the said package for the price lock deal. I mentioned that I am currently on the Compact plus package and which channels I need to be included, to which they concur. Installation took place a few days later, and I noticed the package I received is not as per our agreements. I immediately called them, to which they then indicate I can cancel the deal as it is within the cooling of period. They will collect the decorder. Two days later I received a call to say they are in front of my house to collect, to which I then said collection needs to be at my work address as per agreement. They informed me it will be re-scheduled. End of July I noticed additional charges on my account, called in and I was told it is because of the "hardware" which still needs to be collected. So it went on, every 2 weeks I call for them to collect the decorder, which they escalate to someone and no one returns my calls or collects the decorder. End of August, charges again on my account. Called in today, demand to speak to a manger and they transferred the call to Balesa, who informed me "sorry we cannot cancel the deal" as the hardware cannot be collected as it was installed already. I was furious and told her this was never discussed wiht me. She will be listening to the recordings and get back to me. In the meantime I pay for the hardware and the "usage fee" of almost R400 every month. I demanded to receive the recordings of our discussion, to which I was told it cannot be sent to me. She will return my call after investigating the matter