Poor service and billing for products not received

This has been close to 6-7 months and you guys continue to attempt to bill me for Fibre which I don’t have. I am a premium customer, you failed to set me up correctly and I was forced to go else where for fibre. I have threads of emails stating this. You guys failed to correct your errors. I suggest you correct the billing with this issue otherwise I’m taking this further. I’ve waisted how much airtime, how much petrol, have gone from agents right through to managers no decency. Yet you guys call me for the new explora. Educate your staff to sort out items and not continue passing the buck. I’m expecting my account to be resolved ASAP.