1 reviews | Active since Jan 2023
Poor service and accounting
They sent a message on hellopeter saying that they are attending to my query and will revert back to me once my query has been attended to. It's been over a week and nothing has been done! Below is a breakdown of my balance. I haven't had service from DStv since July last year.I only have a DStv compact plus (which I told them to downgrade and they didn't) and a 25GB monthly subscription ( which they cancelled without my consent)! They used to bill me for this Trusted home subscription and I don't even know what it is!
*Balance brought forward*: R1556.56 *DStv Trusted Home Subscription*: R0.0 *DStv Compact Plus Subscription*: R492.74 *DStv Internet 25GB Subscription*: R144.35
*Total Amount*: R2193.65, *due by*: 2023/01/06
Every month my balance escalates! The next thing I will be handed over for their incompetence. I don't know what to do
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team