Poor service after sales

Last week Monday 15/06/2020 i requested for price lock subscription of R79 per month which i also requested for explorer of R49 per month which all is R128. The lady who was assisting told me that i will get my package within 3-5 working days. Unfortunately even up to now i havent received any call for delivery. Whenever i call to follow up they keep on saying they are escalating i should expect a call.

The only call that i get is sales call which you prioritizing yourself on it but you cant deliver the service that i was promised for. I dont know what kind of poor service you are giving me hence again you debit me for somthing which we never agreed for. everyday when i track my parcel from onthedot i only see a remark says "nobody at home" i dont know who are they calling because I've never received any call and am with my phones everytime.