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Bhekstar B
1 reviews | Active since Oct 2015
13 Nov 2019, 17:01
Poor service
I have a credit of over R200 with DStv yet they refused to activate my service last week 6 Nov 2019. Called with my own airtime and spoke to Nontando who placed me on hold for over 15min and I requested to speak to the team leader and she placed me on hold again for over 5min to come back and tell me that the team leader doesn't want to come to the calll coz he is hoping to tell me the same thing. What a customer service that is!!! No wonder we have Netflix DStv time is over yet you still treat customers like this? Well I don't want to reconnect anymore and since that u didn't want to reconnect the same day I also want my money and I'm not willing to wait for 24hrs u cannot wait for the payment I can also not wait for my refund I want it ASAP and forget about me reconnecting my serivce
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
14 Nov 2019, 09:03Hi Bhekstar,
We acknowledge that we have received your complaint, and we are attending to it. As soon as we have feedback we will revert back to you by email or telephone.
Kind regards
DStv Help Team
We acknowledge that we have received your complaint, and we are attending to it. As soon as we have feedback we will revert back to you by email or telephone.
Kind regards
DStv Help Team
DStv (MultiChoice)'s reply14 Nov 2019, 09:03
Official
Hi Bhekstar,
We acknowledge that we have received your complaint, and we are attending to it. As soon as we have feedback we will revert back to you by email or telephone.
Kind regards
DStv Help Team
We acknowledge that we have received your complaint, and we are attending to it. As soon as we have feedback we will revert back to you by email or telephone.
Kind regards
DStv Help Team
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Bhekstar B's updateReviewer Update
14 Nov 2019, 16:33I just recieved an email stating that my services were activated yesterday. This shows that you guys don't know what you are doing. I want my money back asap I don't want your services anymore I'm good with my Netflix can I have my money back sasap!!! I sent you my account number instead you respond by telling me that my services are active I don't want it
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Bhekstar B's update14 Nov 2019, 16:33
Reviewer Update
I just recieved an email stating that my services were activated yesterday. This shows that you guys don't know what you are doing. I want my money back asap I don't want your services anymore I'm good with my Netflix can I have my money back sasap!!! I sent you my account number instead you respond by telling me that my services are active I don't want it
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Bhekstar B's updateReviewer Update
14 Nov 2019, 16:34I will post this on a daily and escalate it as high as possible until u understand that we don't need such service we have options now
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Bhekstar B's update14 Nov 2019, 16:34
Reviewer Update
I will post this on a daily and escalate it as high as possible until u understand that we don't need such service we have options now
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Bhekstar B's updateReviewer Update
14 Nov 2019, 20:04Kwanele ngobese is a Total disgrace to MCA to say the least u do not call a customer to give that kind of attitude you just irritated me even more I want to money back I did not ask to be reconnected I threw that decoder away I do not want anything to do with DStv coz of ppl like u and the service u provide I hope they get rid of u too seeing that DStv is already losing customers and money
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Bhekstar B's update14 Nov 2019, 20:04
Reviewer Update
Kwanele ngobese is a Total disgrace to MCA to say the least u do not call a customer to give that kind of attitude you just irritated me even more I want to money back I did not ask to be reconnected I threw that decoder away I do not want anything to do with DStv coz of ppl like u and the service u provide I hope they get rid of u too seeing that DStv is already losing customers and money
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Bhekstar B's updateReviewer Update
15 Nov 2019, 12:02I will post this and new complaint everyday until I get my money back. And convince people to subscribe to Netflix and get rid of this nonsense called DStv I don't want your services I don't have the decoder it's in the bin so you reconnecting my services without my consent doesn't really bother me coz I want my money bac****!
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Bhekstar B's update15 Nov 2019, 12:02
Reviewer Update
I will post this and new complaint everyday until I get my money back. And convince people to subscribe to Netflix and get rid of this nonsense called DStv I don't want your services I don't have the decoder it's in the bin so you reconnecting my services without my consent doesn't really bother me coz I want my money bac****!
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Bhekstar B's updateReviewer Update
15 Nov 2019, 12:03I logged this complaint on Tuesday and still not resolved instead I get a call from a rude guy unprofessional and with a stinking attitude!!?! Pathetic service!!!!!!
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Bhekstar B's update15 Nov 2019, 12:03
Reviewer Update
I logged this complaint on Tuesday and still not resolved instead I get a call from a rude guy unprofessional and with a stinking attitude!!?! Pathetic service!!!!!!