Poor service - Accounts

<p>Its with great regret that I write this. i've been a customer or mutichoise for a few years now with endless problems. i signed up for the price lock packadge last year August 2016. all went well with the payment debit orders up untill i signed up for the decoder insurance plan which they **** about to start off with. The debit order was signed for 949 p.m last month after the decoder insurance was added only R406.00 was deducted. I then called DSTV to report this to them. The guy that helped me advised that he cant solve it from his side but he will sent a mail to the department that shoul handle this complain and the will then get in contact with me. I then had to call them again on the 25.04.2017 regarding this issue. i then spoke to a lady who advised me that there was an oustanding balance on my account of R555. i then advised her to go to my statements and then to tell me where this outstanding amount came from as my account has always been up to date. i do have all of the invoice and there was never an oustanding balance on my account. she then advised me that she will need to sent a mail for somebody to contact me as she cant see where the outstanding amount is coming from. she now advised me as well that a debt order of R1800 has been activated on my account. no one ever called me regarding this either. surelly when an account is outstsanding they would call and inform the client regarding this. the best will be to just cancel this service as no one is ever willing to assist in this regard. pathetic service and then the pride themselves by saying "MultiChoice Enriching Lives - DStv" If only yes</p>