Poor Service (Accounts)

<p>In Jan'16 / Feb'16 i contacted DSTV for the "price lock" of R899.00 for 24 months. Dstv contacted me and approved me to have their Explora on this "price lock" for 24 months. Note all was done telephonicaly. After agreed one of the terms and conditions is that i pay by debit order monthly. as this is a requirement i agreed and once everything was done by telephone. Then the fun started, nobody wanted to install the DSTV as the contractors battle to get their money out of DSTV, but after man hours on the phone DSTV sent me a contractor to install, then i had trouble to watch as the signal was poor set, i had to pay outof my own pocket to get this fix. Then about April '16 /MAY '16 I NOTICE THAT THE DEBIT ORDEWR DID NOT WENT THROUGH MY BANK ACCOUNT. I called DSTV and informed them and was told that account dept will contat me and they will extend my contract for the months that they did not debit my account. This did not happen and i called a few times with the same mstory from them. Then on Friday 15 Oct'16 accounts phone me and say i must pay the money and i fully agree but not on their terms. I cannot afford to pay the ammount a month and tried to tell them to debit my account for the months that they did not debit the account. they did not wanyt to do this. I KNOW I MUST PAY BACK THE MONEY, but in this case as it was not my mistake i feel that DSTV must make special arrangements with me. I will never run away with their money as i know how to pay my debt, i also at fault due to the fact that i did not check my bank account. So iam requesting DSTV to debit the "price Lock" amount of R899.00 as agreed serval time by telephone (Listen to recording of agreement of permission to do the debit order) and that we arrange how i can pay the outstanding amount back on terms that will suit both parties. I DO NOT THINK I WILL HEAR FROM DSTV as they are guilty.</p>