POOR SERVICE / ACCOUNT MANAGEMENT

I contacted MULTICHOICE before the end of August to downgrade from PREMIUM (R720 p m) to EXTRA (R450 p m) view. This was correctly done - on the 1st of September the physical downgrade was done on the TV / decoder. When payment date came, MULTICHOICE never adjusted the amount to be deducted from my bank account and the full PREMIUM AMOUNT OF R720 was deducted. I did contact the service center and their advise was that I have to go to my bank to reverse the payment and then do a necessary EFT of R450 to keep my account up to date. That I also did, taking the bank charges on my account. <br> Meanwhile my connection was disconnected on Monday 7th of September. but payment was done. The Service center, confirmed that she will reconnect but and that the payment is received. Re-connection was made. Suddenly today 9th of September the connection was disconnected again. I contacted the service center this morning again, and the gentleman confirmed that the proof of payment must be send to *** email came back undelivered. AGAIN I contact the service center, TEBOGO MAODI, confirmed her email for proof of payment. Again my connection was disconnected. WHY??????