Poor Service

IF it was possible I would rate 0.1 their service is ***********. I was previously disconnected was advised is due to no payment. I sent proof of payment instead of them reversing the amount of areas and reconnection fee, they just reconnected and did not rectify my account. Am experiencing the same this month again. I've been on hold over an hour, they have received my proof of payment and confirmed that I have paid but they're telling me to pay reconnection fee. They cant reconnect me due to arears amount that they failed to rectify. I've been on hold for over an hour, am not sure whether they are working on it or what? I feel they don't have respect for their clients, they disconnect you and they don't even compensate you for the day lost without services. Right now I have spent over R100 airtime on this call already.