Poor service

Dealing with these people is a mission and a half. On sending through an email to the help desk I was informed that my current contract expires on the 17 March 2023, to which I rep**** that I now wish to tender notice that I no longer wish to have DSTV and that the contract be cancelled. I have now received another email from a different person that my contract expires on the 1 April 2023 . It really does not matter which date it expires on. These people cannot seem to get it through their limited brains that I am tendering notice so that they can put the cancellation notice into the system so the new contract will be automatically opened. It seems at times that we deal with semi educated people who seem to work like a robot.