Poor service

Our dstv has been showing channel 100 only since the 15th of November and have been trying to get hold of customer service when they answer they drop the phone before my problem have been resolved, tonight the 24 i manage to get hold of them and we spent over 60 minutes and my issue is still not resolved the lady hang up on me while I was waiting for here supervisor to assist and the lady I spoke to she is really not technical minded , all the trouble shooting she wanted me to go through when I ask questions about them she couldn't give me any answers, I know that if dstv showing only channel 100 that means the account is been suspended and I dont owe multi choise , the service is really poor and pathetic nowander why people are canceling i really feel that I should do the same for over ten day without watching tv and been charged, I feel that multi choice is a **** .