SM
Sello Mothoa-Dikgale
1 reviews | Active since Apr 2021
18 Jun 2024, 20:42
Poor service
I've been online for more than 40 minutes with Axolile Bikana trying to update contact details and she has been silent for 35 minutes and not responding or updating me about my request. All I wanted to do was help my aunt to update her details and our data got exhausted while we were waiting. It's not the first time one is experiencing such pathetic service from MultiChoice chat support.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Jun 2024, 20:53Hi Sello Mothoa-Dikgale
, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Jun 2024, 20:53
Official
Hi Sello Mothoa-Dikgale
, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
SM
Sello Mothoa-Dikgale's updateReviewer Update
18 Jun 2024, 20:58I've sent through an email to *** with the screen shot of the conversation and now about 2 other agents also ended my chats without any assistance
SM
Sello Mothoa-Dikgale's update18 Jun 2024, 20:58
Reviewer Update
I've sent through an email to *** with the screen shot of the conversation and now about 2 other agents also ended my chats without any assistance
DStv (MultiChoice)'s replyOfficial
18 Jun 2024, 21:14Hi Sello , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Jun 2024, 21:14
Official
Hi Sello , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team