Poor Service

I have called multichoice early month of September complaining about the error E108-4. The call center agent failed to assist me as his options never resolved my problem. I kept calling them on different days until I decided to ask them to give me the name of the nearest place were I can take my decoder for inspection. I went to their agent located in Pretoria at Middestad Mall. The guy was so friendly to me and said the problem can be resolved by replacing the smart card of which the call center agent failed to think that it could be a possible reason. The guy tried to replace the card and the system could not link the new card and the gentleman said I can leave my decoder and come collect it on Monday. Guess what, on Tuesday I spend almost 3 hours waiting at their offices with the hope that it will be fixed, and it was not fixed which meant Tuesday I just took leave for nothing. This means if I was paying for higher package then it means I would have paid for nothing this month as I have never watched their channels due to someone not doing his/her properly. I am so disappointed, and I don’t think it will be a good idea one day to upgrade my channels. Today is Wednesday and I have not received any call from them.